Status (as of 10:45AM PST): Investigation is ongoing. Intune team is working with Apple on a resolution.
Recommendation (as of 10:45AM PST): Defer upgrading managed devices to iOS 9.2 until this issue is resolved.
Based on reports from Intune customers, we have identified an issue with Apple's latest release of iOS 9.2 which is impacting devices managed via Mobile Device Management (MDM). To reduce the potential impact, Intune customers should advise their end users to wait before upgrading their devices to iOS 9.2.
We believe the issue is related to changes to Apple's MDM APIs introduced in iOS 9.2. Customers of many MDM vendors are also reporting this issue. Microsoft engineers are actively working with Apple to determine the root cause and identify a fix.
The impact to an iOS 9.2 device managed by Intune will include:
- Managed application installations are affected
- Managed application status information will not be reported
- Compliant/Non-Compliant application information for customers using app whitelist and blacklist policies will not be reported
- Compliance checks initiated from Intune Company Portal on the device will fail
- Device syncs initiated from Intune Company Portal on the device will fail
- New configuration policies created by the admin will not be enforced
- If devices are compliant, they will continue to be compliant and will be allowed by Conditional Access
- If devices are not compliant and brought into compliance, they won't update their status and will be blocked by Conditional Access
For real-time updates on Intune service status and additional information, customers can consult the Intune Service Dashboard at https://status.manage.microsoft.com/StatusPage/ServiceDashboard. To contact Microsoft Support, please click here.
We will update this blog post as new information becomes available.